Delivery Times

We deliver Australia-wide. If an item is in stock please allow 2-4 business days for delivery to your address. Items that are temporarily out of stock may take longer to deliver. We will ship items in stock immediately, and place the other items on back order, to be delivered when they are in stock. You will only be charged once for delivery.

Please email us at for urgent requirements or to check if items are in stock.

Delivery Rates

Delivery rates are a one-off charge.

The cost of delivery to outside Australia that are bulky will be charged at a higher rate if necessary and we will contact you before processing your order to inform you of shipping costs.

Ordering via our Customer Service, picking up in store

We can send your order to one of our stores for personal collection. Photo ID is required for all pick-ups. The warehouse will delete any freight charges on orders for pickup.

Secure Online Ordering

We use 256-bit encryption Secure Socket Layer (SSL) security technology. Our shopping cart checkout facility is not an automated checkout. All orders are subject to verification whether or not the order has been confirmed and charged to your credit card. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a refund to your credit card. We will inform you as soon as possible of any changes in prices, or cancellation of orders.

Payment Options

There is no surcharge for MasterCard or Visa. If you wish to pay by direct funds transfer, select this option when ordering online. Your order is processed once payment has been received.

Confirmation of Identity

Whether you order by phone or online, we may contact you to confirm details. All information will remain confidential. When you buy or pick-up from any of our retail stores in person, you will be required to provide photo ID when using your credit card/eftpos card. Please note when ordering online, IP addresses will be logged. If we determine that an order is an attempted fraud, your details will be reported to credit card authorities and the police.